Shipping and Returns

All Yuyu Toys products are shipped from Finland!

At the moment, we ship Yuyu goodies only within the EU.

For orders outside of Finland, we have the Standard EU shipping option:
– 3-7 business days: 9,95 Eur

Yuyu works with such trusted partners as Posti, Postnord, Schenker, FedEx, Fiuge, Matkahuolto, Gls, Netlux and UPS. We coordinate our shipments through them directly or through Shipit.

For orders shipping within Finland, we have Standard Domestic Shipping option:
– 1-3 business days: ~4,70 Eur. (more accurate costs calculated at the check-out phase).

Once an order has been dispatched, we will notify you via email. If you have not received a delivery confirmation email within a few days of placing your order, please check your ‘spam ‘ folder.

If you think your package has gone missing, please reach out to us at [email protected]

If you think your order is faulty, please let us know at hello@yuyutoys.fi and together we will work out a suitable solution.

We want you and your little ones to have the best experience possible with Yuyu Toys!

In the unfortunate event you don’t, please contact us at hello@yuyutoys.fi and we’ll find a solution. Send us an email with your name, order number, and reason for return!

However, please consider the following:

– Our return policy lasts 14 days after the delivery date If 14 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

– We cannot accept damaged and heavily used goods for refund or exchange. We are not responsible for personal damages to an item. If the item has been dropped, stolen, misused, etc., we cannot refund or accept a return.

– Shipping costs are not eligible for refunds.

– If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

We welcome the Yuyu Blocks back to our facility once your child outgrows them!

Feel free to send the blocks our way once your family has no more need for them. We strive to ensure a maximum life cycle for each of our products and if your used blocks are in decent shape – we will definitely find them a new and loving home.

Payment Information

For payment processing and online shop management, we rely on our partners at Holvi! Therefore we accept Holvi approved payment methods.

Yuyu Toys accept payment by the following credit and debit cards: Visa, Visa Debit, MasterCard, Maestro, American Express, Visa Electron.

All charges will be made in the currency clearly displayed in the summary section at checkout and on the order confirmation email.

Read more about Holvi General Data Protection Regulation.

If you have any questions or queries, please contact us at [email protected]

Sustainability and Manufacturing

All Yuyu Toys products are made in Finland.

In our operations, we aim to carry out sustainable economical, ecological, and social practices.

We are continuously looking for ways to employ small producers in our operations, utilize non-toxic and eco-friendly materials and production methods, make sure all parties involved in production and sales are fairly compensated, and that our team members, our subcontractors, and our customers feel good, and safe and stay healthy and motivated. It is the core Yuyu Toys believes. 

All materials used in our production are sourced by our partners and friends almost locally! The birch is coming from our backyards Finland and Russia, and the filament for 3D printing from Sweden.

Read more about our production partners and their sustainability policy at https://addnorth.com/en/  and https://www.lahipuu.com/

In addition to this, we are firm believers and supporters of the circular economy, hence we accept used Yuyu blocks back to our facility. We clean them, we prepped them and off they go to their new homes. Preloved blocks can be purchased at a reduced price. Nonetheless, the product description will clearly state that the blocks are used. 

Implementation of a circular economy does not only reduce unnecessary waste but also ensures that all families have a fair chance at trying our products.

Product Information

Yes. All Yuyu toys have the European toy quality certification. You can ask for more detailed technical information about the products from [email protected]

All Yuyu toys and activities were created and designed by experts with extensive work experience in the field of education. Yuyu brings together a team of specialists who believe in simplicity, sustainability, and individual creativity. That’s why all Yuyu toys and activities can be adapted to each child’s needs and development. Every tiny soul is an individual and that is what we are catering for.

 

The masterminds behind the Yuyu Blocks Design:

Solja Sulkunen, Master of Education in Educational Psychology. Bachelor in Business Administration in international business and global operations

Virve Johansson, Master of Arts.

Petra Raivonen, Master of Education in Behavioral Sciences.

 

Experts and advisors in the field of Early Childhood Education:

Laura Lahin, Master of Education in Early Childhood Education and Teaching; Bachelor of Arts Sign Language Interpretation and Translation.

 

Creatives behind the Yuyu Activities:

Maribel Berenguer Caro, Master in Human Resource Management, Master of Management- Corporate Finance, Bachelor of Business Administrations in International business.

Monica Berenguer CaroMaster in Teacher Training (Universidad International de Valencia – Spain), Master in Classical Music – Orchestra (Kungliga Musikhögskolan- StockholmMember of the Royal Stockholm Philharmonic Orchestra, Music, drama and Media education, Musical education

Yuyu blocks are designed for children aged 3 to 6.

Your Yuyu order will arrive in a lovely cotton bag where you can store both the blocks and activity cards.

The cotton bag also plays an important role in the play sessions. Each play session starts when a child selects a new session task (a.k.a. The Activity Card) and then picks up blocks from the bag according to the directions. All the play sessions also end in the same way – the child says goodbye to all the animals, creatures, and objects of the day and returns the toys to the cotton bag.

Yuyu Blocks are made of pure wood, thus we do not recommend getting soaked. Just give them a gentle wipe with a moist cloth. When needed, use a sparse amount of a non-toxic cleaning soap.

We do not recommend any wood cleaning chemicals as the toys will be handled by your child, hence we do not support using any toxic substances.

Oh no! Luckily Yuyu Blocks are designed to work in various combinations and you might be able to enjoy them even with one of the set members missing! 

At the moment we are not able to offer blocks in singles, but if you want a new set –  you can order it easily through our online shop.

Yuyu Club Information

Yuyu Club is a cool community of mamas, papas, aunties and uncles, and all other adults who have decided to join us.

Yuyu Club includes monthly activities that members receive via newsletters, phenomenon-based short projects, and information about Finnish Early Childhood Education. It is an educational and entertaining way to learn more about the world of learning through play.

You can select and purchase a membership from our webstore! 

Our webstore is operated by Holvi and you can read more about acceptable payment methods in the Payment section above.

At the moment the 6-month membership is paid at once, but we’ll be continuously developing alternative payment cycles.

The membership is valid for 6 months. 

For our pre-sales campaign customer, who orders the Yuyu Curious Starter kit, we offer 3 months of free content to keep you busy during the summer while we are preparing your order.

You can continue your Yuyu Club membership by choosing the Membership option in our webstore.

Yuyu Activity Cards are cards that offer a variety of play sessions and they are designed to be used together with Yuyu Blocks.

Activity Cards and Blocks create the tangible, physical world of Yuyu Toys. During the play session, you are invited to leave all other devices and noises behind and focus on a touchable, creative activity together with your little one(s). Cards, together with the Blocks offer a pedagogically designed and experts’ approved experience. 

Yuyu Club offers an extensive selection of additional information to support play sessions. The information offered will both enrich the play sessions and also, it will offer educational information, tips, tricks, and advice that will not be connected to the Activity Cards or Blocks.

 

Still can’t find what you’re looking for?

Get in touch at hello@yuyutoys.fi